Frequently Asked Questions
Have questions? LUMI team is here to help you!
All our chains for bracelets, anklets, pendants and necklaces are adjustable, unless otherwise stated.
It depends on your country of residence. Check shipment page to calculate shipping fee and ETA.
We use I-J color and SI1/SI2 diamond clarity.
As for the moment, you can only find us on our online ecommerce.
Yes, all earrings do. Unless otherwise stated.
Yes, you can personalize some items. Please drop us an email at [email protected] to know more.
Being manufacturers allows us to have a lot of back stock and also to be able to replenish our stock very quickly.
The status of each product (backordered, made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.
If you still have questions, please contact us at [email protected]
Yes you can pre order all items. When pre ordering an item, you’ll immediately be given an estimated shipping date. You can pre-order items or simply activate notifications to receive a message when the item you are looking for is back in stock.
You can cancel your order at any time before it has been shipped, through ‘my orders’ page. Please note that once the item has been shipped, it will not be possible to cancel the order.
We accept all card payments. Please check our help - payment methods section to know more.
Every purchase comes with its own pouch and box as a gift. Let us know if you have any special request by dropping us an email at [email protected].
Unfortunately, as for the moment, we don’t . But you can check our section Gift ideas and gifts under $500 to get some ideas and surprise your beloved ones.
Unfortunately, we don’t sell just chains. However, all our pendants come with 18k gold chain.
We use spring ring closure for all our necklaces, pendants, bracelets and anklets chains.
Unfortunately, we don’t sell just gold items . All our items are made of 18k gold but they are always combined with diamonds, enamel or precious gemstones.
We know that taking care of the jewelry can be a tricky task.
Please check our Caring for you - tips and trick section to find some suggestions from Jewelry experts on how to take care of your precious items!